stat_id,category,metric_name,value,unit,source_organization,source_report,source_url,data_year,date_retrieved,axis_original,license,notes
MS001,Market Size,Global chatbot market size,9560,USD millions,Grand View Research,Chatbot Market Size Share & Growth,https://www.grandviewresearch.com/industry-analysis/chatbot-market,2025,2026-06-06,FALSE,CC BY 4.0,Baseline 2025 actuals
MS002,Market Size,Global chatbot market size (Mordor projection),11450,USD millions,Mordor Intelligence,Chatbot Market Report 2026-2031,https://www.mordorintelligence.com/industry-reports/chatbot-market,2026,2026-06-06,FALSE,CC BY 4.0,Projected 2026 figure
MS003,Market Size,Global chatbot market CAGR 2025-2030,23.3,percent,Grand View Research,Chatbot Market Size Share & Growth,https://www.grandviewresearch.com/industry-analysis/chatbot-market,2025,2026-06-06,FALSE,CC BY 4.0,Period 2025-2030
MS004,Market Size,Global chatbot market size 2024,7760,USD millions,Grand View Research,Chatbot Market Size Share & Growth,https://www.grandviewresearch.com/industry-analysis/chatbot-market,2024,2026-06-06,FALSE,CC BY 4.0,Historical actuals
MS005,Market Size,Global chatbot market size 2030 projection,27290,USD millions,Grand View Research,Chatbot Market Size Share & Growth,https://www.grandviewresearch.com/industry-analysis/chatbot-market,2030,2026-06-06,FALSE,CC BY 4.0,Projected
MS006,Market Size,Global chatbot market size 2031 projection,32450,USD millions,Mordor Intelligence,Chatbot Market Report 2026-2031,https://www.mordorintelligence.com/industry-reports/chatbot-market,2031,2026-06-06,FALSE,CC BY 4.0,Projected
MS007,Market Size,Global chatbot market size 2033 projection,41244,USD millions,Grand View Research,Chatbot Market Size Share & Growth,https://www.grandviewresearch.com/industry-analysis/chatbot-market,2033,2026-06-06,FALSE,CC BY 4.0,Projected per press release
MS008,Market Size,Generative AI chatbot sub-segment value 2026,12980,USD millions,Multiple research firms,Cross-source estimate,https://www.axis-intelligence.com/chatbot-statistics/,2026,2026-06-06,FALSE,CC BY 4.0,Range 12.98B-13.19B
MS009,Market Size,Generative AI chatbot sub-segment CAGR through 2034,31.11,percent,Multiple research firms,Cross-source estimate,https://www.axis-intelligence.com/chatbot-statistics/,2026,2026-06-06,FALSE,CC BY 4.0,LLM-powered segment
MS010,Market Size,AI customer service market 2026,15120,USD millions,Fortune Business Insights,AI Customer Service Market Report,https://www.fortunebusinessinsights.com,2026,2026-06-06,FALSE,CC BY 4.0,Broader customer service scope
MS011,Market Size,Conversational AI market 2030 projection,41390,USD millions,Grand View Research,Conversational AI Market Report,https://www.prnewswire.com/news-releases/conversational-ai-market-to-be-worth-41-39-billion-by-2030-at-cagr-23-7---grand-view-research-inc-302452404.html,2030,2026-06-06,FALSE,CC BY 4.0,Broader scope than chatbot-only
RS001,Regional Share,North America chatbot market share,31.27,percent,Mordor Intelligence,Chatbot Market Report 2026-2031,https://www.mordorintelligence.com/industry-reports/chatbot-market,2025,2026-06-06,FALSE,CC BY 4.0,Revenue share 2025
RS002,Regional Share,Asia-Pacific chatbot market CAGR through 2031,24.71,percent,Mordor Intelligence,Chatbot Market Report 2026-2031,https://www.mordorintelligence.com/industry-reports/chatbot-market,2025,2026-06-06,FALSE,CC BY 4.0,Fastest growing region
RS003,Regional Share,Cloud deployment chatbot market share,77.85,percent,Mordor Intelligence,Chatbot Market Report 2026-2031,https://www.mordorintelligence.com/industry-reports/chatbot-market,2025,2026-06-06,FALSE,CC BY 4.0,By deployment mode
RS004,Regional Share,On-premises deployment chatbot market share,22.15,percent,Mordor Intelligence,Chatbot Market Report 2026-2031,https://www.mordorintelligence.com/industry-reports/chatbot-market,2025,2026-06-06,FALSE,CC BY 4.0,By deployment mode
US001,User Adoption,Global AI chatbot users worldwide,987000000,users,DemandSage / DataReportal,Digital 2026 Report,https://www.axis-intelligence.com/chatbot-statistics/,2026,2026-06-06,FALSE,CC BY 4.0,Approaching 1 billion threshold
US002,User Adoption,Consumers who have interacted with a chatbot at least once,80,percent,Route Mobile,Chatbot Statistics Report,https://routemobile.com,2025,2026-06-06,FALSE,CC BY 4.0,
US003,User Adoption,Consumers who use chatbots daily,9,percent,Ipsos,Ipsos Consumer Survey,https://www.ipsos.com,2024,2026-06-06,FALSE,CC BY 4.0,Daily active rate
US004,User Adoption,ChatGPT weekly active users,900000000,users,OpenAI,OpenAI Published Stats,https://openai.com,2026,2026-06-06,FALSE,CC BY 4.0,Weekly active users
US005,User Adoption,Meta AI monthly active users estimate,500000000,users,Exploding Topics,Platform Estimates 2026,https://explodingtopics.com,2026,2026-06-06,FALSE,CC BY 4.0,Estimate
US006,User Adoption,ChatGPT monthly active users estimate,400000000,users,OpenAI / Exploding Topics,Platform Estimates 2026,https://explodingtopics.com,2026,2026-06-06,FALSE,CC BY 4.0,Estimate
US007,User Adoption,Google Gemini monthly active users estimate,140000000,users,Exploding Topics,Platform Estimates 2026,https://explodingtopics.com,2025,2026-06-06,FALSE,CC BY 4.0,Low estimate; range 140M-750M
US008,User Adoption,Microsoft Copilot monthly active users estimate,100000000,users,Exploding Topics,Platform Estimates 2026,https://explodingtopics.com,2026,2026-06-06,FALSE,CC BY 4.0,Estimate
SC001,Platform Market Share,ChatGPT global AI chatbot referral share April 2026,76.85,percent,StatCounter,AI Chatbot Market Share Worldwide,https://gs.statcounter.com/ai-chatbot-market-share,2026-04,2026-06-06,FALSE,CC BY 4.0,MoM change -1.3pp; all-time low
SC002,Platform Market Share,Google Gemini global AI chatbot referral share April 2026,9.00,percent,StatCounter,AI Chatbot Market Share Worldwide,https://gs.statcounter.com/ai-chatbot-market-share,2026-04,2026-06-06,FALSE,CC BY 4.0,MoM change +0.4pp; 2nd consecutive month at #2
SC003,Platform Market Share,Perplexity global AI chatbot referral share April 2026,7.73,percent,StatCounter,AI Chatbot Market Share Worldwide,https://gs.statcounter.com/ai-chatbot-market-share,2026-04,2026-06-06,FALSE,CC BY 4.0,MoM change +0.7pp; recovery from lows
SC004,Platform Market Share,Microsoft Copilot global AI chatbot referral share April 2026,3.76,percent,StatCounter,AI Chatbot Market Share Worldwide,https://gs.statcounter.com/ai-chatbot-market-share,2026-04,2026-06-06,FALSE,CC BY 4.0,MoM change +0.6pp
SC005,Platform Market Share,Claude global AI chatbot referral share April 2026,2.66,percent,StatCounter,AI Chatbot Market Share Worldwide,https://gs.statcounter.com/ai-chatbot-market-share,2026-04,2026-06-06,FALSE,CC BY 4.0,MoM change -0.3pp; up from 0.30% April 2025
SC006,Platform Market Share,ChatGPT global referral share April 2025,84.21,percent,StatCounter,AI Chatbot Market Share Worldwide,https://gs.statcounter.com/ai-chatbot-market-share,2025-04,2026-06-06,FALSE,CC BY 4.0,April 2025 baseline for YoY comparison
SC007,Platform Market Share,Google Gemini global referral share April 2025,2.31,percent,StatCounter,AI Chatbot Market Share Worldwide,https://gs.statcounter.com/ai-chatbot-market-share,2025-04,2026-06-06,FALSE,CC BY 4.0,April 2025 baseline for YoY comparison
SC008,Platform Market Share,Claude global referral share April 2025,0.30,percent,StatCounter,AI Chatbot Market Share Worldwide,https://gs.statcounter.com/ai-chatbot-market-share,2025-04,2026-06-06,FALSE,CC BY 4.0,April 2025 baseline; 888% YoY growth to April 2026
EA001,Enterprise Adoption,Organizations using AI in at least one function,88,percent,McKinsey & Company,State of AI 2025: Agents Innovation and Transformation,https://www.mckinsey.com/capabilities/quantumblack/our-insights/the-state-of-ai,2025,2026-06-06,FALSE,CC BY 4.0,Survey N=1993; 105 countries
EA002,Enterprise Adoption,Organizations using generative AI,72,percent,McKinsey & Company,State of AI 2025,https://www.mckinsey.com/capabilities/quantumblack/our-insights/the-state-of-ai,2025,2026-06-06,FALSE,CC BY 4.0,Up from 33% in 2024
EA003,Enterprise Adoption,Organizations that have scaled AI enterprise-wide,33,percent,McKinsey & Company,State of AI 2025,https://www.mckinsey.com/capabilities/quantumblack/our-insights/the-state-of-ai,2025,2026-06-06,FALSE,CC BY 4.0,Approximately one-third only
EA004,Enterprise Adoption,Organizations reporting measurable EBIT impact from AI,39,percent,McKinsey & Company,State of AI 2025,https://www.mckinsey.com/capabilities/quantumblack/our-insights/the-state-of-ai,2025,2026-06-06,FALSE,CC BY 4.0,Any EBIT impact attributable to AI
EA005,Enterprise Adoption,Businesses with 50+ employees using AI chatbots,91,percent,Tidio,Tidio Chatbot Report,https://www.tidio.com,2025,2026-06-06,FALSE,CC BY 4.0,
EA006,Enterprise Adoption,Fortune 500 companies using ChatGPT,92,percent,OpenAI,OpenAI Enterprise Stats,https://openai.com,2026,2026-06-06,FALSE,CC BY 4.0,
EA007,Enterprise Adoption,Enterprise chatbot deployment growth 2023-2026,340,percent,Gartner,Gartner CX Survey,https://www.gartner.com/en/newsroom,2026,2026-06-06,FALSE,CC BY 4.0,3-year growth rate
EA008,Enterprise Adoption,AI adoption rate prior year (organizations),78,percent,McKinsey & Company,State of AI 2024,https://www.mckinsey.com/capabilities/quantumblack/our-insights/the-state-of-ai,2024,2026-06-06,FALSE,CC BY 4.0,YoY comparison baseline
ROI001,ROI & Cost,AI chatbot average cost per interaction,0.50,USD per interaction,Juniper Research / IBM,Juniper Research Chatbot Cost Analysis,https://www.juniperresearch.com,2025,2026-06-06,FALSE,CC BY 4.0,
ROI002,ROI & Cost,Human agent cost per interaction - low estimate,6.00,USD per interaction,IBM,IBM Customer Service Analysis,https://www.ibm.com,2024,2026-06-06,FALSE,CC BY 4.0,Range $6-$15
ROI003,ROI & Cost,Human agent cost per interaction - high estimate,15.00,USD per interaction,IBM,IBM Customer Service Analysis,https://www.ibm.com,2024,2026-06-06,FALSE,CC BY 4.0,Complex interactions
ROI004,ROI & Cost,Average first-year chatbot ROI,340,percent,Juniper Research,Juniper Research Chatbot ROI,https://www.juniperresearch.com,2024,2026-06-06,FALSE,CC BY 4.0,
ROI005,ROI & Cost,Peak chatbot ROI within 9 months,533,percent,Juniper Research,Juniper Research Chatbot ROI,https://www.juniperresearch.com,2024,2026-06-06,FALSE,CC BY 4.0,Leading implementations only
ROI006,ROI & Cost,Return per $1 invested in chatbots,8.00,USD,Botpress,Botpress ROI Analysis,https://botpress.com,2025,2026-06-06,FALSE,CC BY 4.0,$8 return per $1 invested
ROI007,ROI & Cost,Contact center labor cost savings by end 2026 cumulative,80000,USD millions,Gartner,Gartner Conversational AI Research,https://www.gartner.com/en/newsroom,2026,2026-06-06,FALSE,CC BY 4.0,Cumulative through end of 2026
ROI008,ROI & Cost,Annual AI customer service savings,8000,USD millions,Juniper Research,Juniper Research Chatbot Savings,https://www.juniperresearch.com,2025,2026-06-06,FALSE,CC BY 4.0,Annual recurring figure
ROI009,ROI & Cost,Annual working hours saved through chatbot automation,2500000000,hours,Juniper Research,Juniper Research Chatbot Savings,https://www.juniperresearch.com,2024,2026-06-06,FALSE,CC BY 4.0,2.5 billion working hours
ROI010,ROI & Cost,Banking sector cumulative chatbot savings 2025-2028,11000,USD millions,CoinLaw / Juniper Research,Banking Chatbot Statistics,https://coinlaw.io/banking-chatbot-adoption-statistics/,2025,2026-06-06,FALSE,CC BY 4.0,Projected cumulative
ROI011,ROI & Cost,Klarna AI assistant year 1 profit improvement,40,USD millions,Klarna,Klarna Press Release,https://www.klarna.com,2024,2026-06-06,FALSE,CC BY 4.0,Handled 2/3 of all customer conversations
CDRI001,Axis Intelligence Original,Chatbot Deployment Reality Index (CDRI) Q2 2026,44.3,score out of 100,Axis Intelligence Research,Cross-source: McKinsey State of AI 2025,https://www.axis-intelligence.com/chatbot-statistics/,2026,2026-06-06,TRUE,CC BY 4.0,Formula: (39 EBIT-impact orgs / 88 deployment orgs) x 100. N=1993. See methodology.
CDRI002,Axis Intelligence Original,Deployment-to-Value Gap,49,percentage points,Axis Intelligence Research,Cross-source: McKinsey State of AI 2025,https://www.axis-intelligence.com/chatbot-statistics/,2026,2026-06-06,TRUE,CC BY 4.0,88% deployment minus 39% measurable impact = 49pp gap
CEM001,Axis Intelligence Original,Chatbot Cost Efficiency Multiplier (CEM),58,percent,Axis Intelligence Research,Cross-source: Gartner + BLS OES 2024,https://www.axis-intelligence.com/chatbot-statistics/,2026,2026-06-06,TRUE,CC BY 4.0,Gartner $80B / BLS 2.9M workers / BLS $47530 median salary. Directional estimate.
CEM002,Axis Intelligence Original,Implied per-agent annual AI cost offset,27600,USD per agent per year,Axis Intelligence Research,Cross-source: Gartner + BLS OES 2024,https://www.bls.gov/oes/current/oes_nat.htm,2026,2026-06-06,TRUE,CC BY 4.0,BLS SOC 43-4051. Directional estimate not a displacement forecast.
CX001,Customer Experience,Consumers preferring chatbot over waiting for human,82,percent,Route Mobile,Route Mobile Consumer Survey,https://routemobile.com,2025,2026-06-06,FALSE,CC BY 4.0,
CX002,Customer Experience,Consumers preferring chatbot for simple inquiries,75,percent,Dante AI,Dante AI Consumer Survey,https://www.dante-ai.com,2025,2026-06-06,FALSE,CC BY 4.0,Order tracking and FAQs
CX003,Customer Experience,Consumers able to distinguish bot from human agent,60,percent,YouGov,YouGov AI Consumer Survey,https://yougov.com,2024,2026-06-06,FALSE,CC BY 4.0,Worldwide average
CX004,Customer Experience,Consumers unsure if they spoke to bot or human,27,percent,PwC,PwC Customer Service Report,https://www.pwc.com,2024,2026-06-06,FALSE,CC BY 4.0,
CX005,Customer Experience,Consumer trust in businesses using AI ethically,42,percent,Gartner,Gartner Customer Trust Survey,https://www.gartner.com/en/newsroom,2026,2026-06-06,FALSE,CC BY 4.0,Down from 58% in 2023
CX006,Customer Experience,Chatbot resolution rate for returns and cancellations,58,percent,Gartner,Gartner Resolution Rate Analysis,https://www.gartner.com/en/newsroom,2024,2026-06-06,FALSE,CC BY 4.0,Highest resolution category
CX007,Customer Experience,Chatbot resolution rate for billing disputes,17,percent,Gartner,Gartner Resolution Rate Analysis,https://www.gartner.com/en/newsroom,2024,2026-06-06,FALSE,CC BY 4.0,Lowest resolution category
CX008,Customer Experience,Service cases resolved by AI without human (Salesforce),30,percent,Salesforce,Salesforce State of Service 2025,https://www.salesforce.com,2025,2026-06-06,FALSE,CC BY 4.0,Projected 50% by 2027
CX009,Customer Experience,Businesses reporting CSAT improvement post-AI deployment,92,percent,Dante AI,Dante AI Customer Survey,https://www.dante-ai.com,2025,2026-06-06,FALSE,CC BY 4.0,
CX010,Customer Experience,Average chatbot-powered journey CSAT score,80,percent,Master of Code,Master of Code Chatbot Survey,https://masterofcode.com,2025,2026-06-06,FALSE,CC BY 4.0,Industry average
IND001,Industry Verticals,Retail and e-commerce chatbot vertical market share,30.34,percent,Mordor Intelligence,Chatbot Market Vertical Analysis,https://www.mordorintelligence.com/industry-reports/chatbot-market,2025,2026-06-06,FALSE,CC BY 4.0,Largest vertical by revenue share
IND002,Industry Verticals,Banking Tier 1 North America chatbot adoption rate,90,percent,Springs / Various,Banking AI Survey Cross-source,https://www.axis-intelligence.com/chatbot-statistics/,2025,2026-06-06,FALSE,CC BY 4.0,Range 88-92% across sources
IND003,Industry Verticals,Healthcare chatbot market value 2026,543.65,USD millions,Botpress,Botpress Healthcare Chatbot Report,https://botpress.com,2026,2026-06-06,FALSE,CC BY 4.0,Projected
IND004,Industry Verticals,Healthcare chatbot vertical CAGR through 2031,24.97,percent,Mordor Intelligence,Chatbot Market Vertical Analysis,https://www.mordorintelligence.com/industry-reports/chatbot-market,2025,2026-06-06,FALSE,CC BY 4.0,Fastest vertical growth rate
IND005,Industry Verticals,Retail chatbot-driven sales projection 2028,72000,USD millions,Juniper Research,Juniper Retail Chatbot Report,https://www.juniperresearch.com,2028,2026-06-06,FALSE,CC BY 4.0,Up from $12B in 2023
IND006,Industry Verticals,Technology sector chatbot adoption rate,69,percent,Chatbot.com,Chatbot Industry Survey,https://www.chatbot.com,2025,2026-06-06,FALSE,CC BY 4.0,Highest industry adoption rate
IND007,Industry Verticals,Bank of America Erica cumulative interactions,2000000000,interactions,Bank of America,Bank of America Newsroom,https://newsroom.bankofamerica.com,2025,2026-06-06,FALSE,CC BY 4.0,98% resolved within 44 seconds