88% of contact centers report using some form of AI in 2026, but only 25% have fully integrated automation into daily operations. The gap between these two numbers — near-universal adoption intent versus meaningful production deployment — is the defining characteristic…
Patch me if you can: Takeaways from the 2026 DBIR
Every year Verizon publishes the Data Breach Investigations Report (DBIR), a critical report for roles across the enterprise. Executives focus on the headline numbers, security teams assess their own exposure against Verizon’s data, and consultants use it to frame their next…