Zoom Statistics 2026
By Axis Intelligence Research
Co-author: Elena Rodriguez | Last updated: August 21, 2026 | License: CC BY 4.0
Zoom Communications closed fiscal year 2026 (ended January 31, 2026) with $4,868.8 million in revenue, up 4.4% year over year — a headline that undersells what’s actually happening inside the number. Enterprise revenue grew 6.5%, more than five times the 1.2% growth of Zoom’s Online, self-serve business. Axis Intelligence Research calls that gap the Enterprise-AI Growth Premium (EAGP), and it has held between 4.4 and 5.3 percentage points for three straight quarters. Zoom’s headcount, meanwhile, hasn’t moved: 7,438 full-time employees as of January 31, 2026, almost flat versus a year earlier.
Quick Answer
Zoom generated $4,868.8 million in fiscal 2026 revenue (ended January 31, 2026), up 4.4% year over year, with Enterprise revenue growing 6.5% against just 1.2% for Online/self-serve. AI Companion paid users grew 184% year over year through the quarter ended April 30, 2026, while full-time headcount held nearly flat at 7,438. Revenue per employee reached roughly $654,650.
Key Findings
- Zoom Communications reported total revenue of $4,868.8 million for fiscal year 2026, up 4.4% year over year, according to the company’s Form 10-K filed with the SEC.
- Enterprise revenue grew 6.5% to $2,934.1 million in fiscal 2026 — more than five times the 1.2% growth rate of Zoom’s Online (self-serve) segment, per the company’s Q4 FY2026 earnings release.
- Zoom reported that AI Companion paid users grew 184% year over year through the quarter ended April 30, 2026 (Q1 FY2027 earnings release), with My Notes reaching 1.5 million licensed users within four months of launch.
- Zoom held 7,438 full-time employees as of January 31, 2026 (3,457 in the U.S., 3,981 international); Axis Intelligence Research calculates this equates to approximately $654,650 in fiscal 2026 revenue per employee.
- The Federal Trade Commission’s 20-year consent order against Zoom, finalized January 19, 2021 by a 3-2 vote, remains in force and requires biennial independent security assessments.
How Much Revenue Does Zoom Make in 2026?
Zoom’s fiscal year runs February to January, so “fiscal 2026” covers February 2025 through January 31, 2026. Total revenue for that period was $4,868.8 million, up 4.4% year over year as reported (4.2% in constant currency). That’s an acceleration from fiscal 2025’s growth rate — the company’s own 10-K puts prior-year growth at 3.1% — and CEO Eric Yuan’s framing in the Q4 release was that revenue growth “accelerated 130 basis points to 4.4%.”
The first quarter of the new fiscal year (Q1 FY2027, ended April 30, 2026) kept the trend going: $1,239.0 million in revenue (Zoom’s Q1 FY2027 earnings release), up 5.5% year over year and above the high end of Zoom’s own prior guidance of $1.220–$1.225 billion — a beat of roughly $14.0 million, an Axis Intelligence Research calculation from the two figures. Zoom has since guided to $5.080–$5.090 billion for full fiscal 2027, which would put the company past the $5 billion mark for the first time.
Quarterly Revenue Trend
| Period | Total revenue | YoY growth | Source |
|---|---|---|---|
| Q4 FY2026 (ended Jan 31, 2026) | $1,247.0M | 5.3% | Zoom Q4 & FY2026 Results |
| Full FY2026 (ended Jan 31, 2026) | $4,868.8M | 4.4% | Zoom Q4 & FY2026 Results |
| Q1 FY2027 (ended Apr 30, 2026) | $1,239.0M | 5.5% | Zoom Q1 FY2027 Results |
| FY2027 guidance (updated May 2026) | $5,080–$5,090M | — | Zoom Q1 FY2027 Results |
Zoom’s profitability moved even faster than revenue. GAAP operating margin for fiscal 2026 hit 23.1%, up 570 basis points year over year, while non-GAAP operating margin reached 40.4%. Free cash flow for the year was $1,924.1 million, up 6.4%. None of that growth came from headcount — it came from margin discipline layered on top of a business that is, in absolute revenue terms, growing in the mid-single digits.
Is Zoom’s Growth Coming From Enterprise or Self-Serve?
This is where the two-segment breakdown matters more than the headline number. Zoom splits revenue into Enterprise (sold through direct sales, resellers, and strategic partners) and Online (self-serve, credit-card signups). In fiscal 2026, Enterprise revenue reached $2,934.1 million, up 6.5%. Online revenue reached $1,934.7 million, up just 1.2%.
Axis Intelligence Research tracks the gap between those two growth rates as the Enterprise-AI Growth Premium (EAGP): Enterprise revenue’s year-over-year growth rate minus Online revenue’s year-over-year growth rate, expressed in percentage points. The name reflects what the gap has come to represent — Zoom’s AI Companion, Zoom Virtual Agent, and Zoom Revenue Accelerator are sold and configured almost entirely through the Enterprise motion, not the self-serve one, so a widening EAGP is a reasonable proxy for how much of Zoom’s growth is coming from AI-attached, sales-assisted deals versus organic self-serve signups.
EAGP by Period
| Period | Enterprise growth | Online growth | EAGP (percentage points) |
|---|---|---|---|
| Q4 FY2026 | 7.1% | 2.6% | 4.5 |
| Full FY2026 | 6.5% | 1.2% | 5.3 |
| Q1 FY2027 | 7.2% | 2.8% | 4.4 |
Formula: EAGP = Enterprise revenue YoY growth − Online revenue YoY growth. Source inputs: Zoom Q4 & FY2026 and Q1 FY2027 earnings releases. Calculation and methodology: Axis Intelligence Research.
The premium has stayed in a narrow 4.4–5.3 point band for three consecutive reporting periods — not accelerating, not collapsing. Read generously, that’s a company whose sales-assisted channel has found a durable second gear. Read skeptically, it’s a company whose free-to-self-serve funnel — the one that made Zoom a verb during the pandemic — has essentially stopped growing, with Online churn ticking up from 2.9% to 3.0% average monthly between Q4 FY2026 and Q1 FY2027. Both readings are consistent with the same numbers. Enterprise’s net dollar expansion rate, which measures how much existing Enterprise accounts grow or shrink over a trailing 12 months, sits at 99% as of Q1 FY2027 — technically still net contraction, though it has ticked up one point from 98% a year earlier.
How Fast Is Zoom’s AI Companion Actually Growing?
Zoom doesn’t disclose a total AI Companion user count, but it has started disclosing growth rates. In the Q1 FY2027 release, CEO Eric Yuan stated that AI Companion paid users grew 184% year over year through the quarter ended April 30, 2026, and that My Notes — an AI Companion feature — reached 1.5 million licensed users within four months of its launch. Both figures come directly from Zoom; Axis Intelligence Research has not independently verified user counts, since Zoom does not publish a reconciliation of “AI Companion paid users” against total seats.
What can be checked against Zoom’s own segment data is the shape of the story: an AI feature growing at triple-digit rates, layered onto an Enterprise revenue line growing at high single digits, while the Online segment barely moves. Zoom’s 10-K describes AI Companion as running on a “federated” model architecture that calls out to OpenAI, Anthropic, and other third-party large language models alongside Zoom’s own models — a structural admission that AI Companion’s economics depend partly on inference costs Zoom doesn’t fully control.
How Many People Work at Zoom, and What Does That Mean for Revenue Per Employee?
As of January 31, 2026, Zoom had 7,438 full-time employees — 3,457 in the United States and 3,981 international, the second consecutive year international headcount has outnumbered domestic headcount, per the company’s Form 10-K. That’s essentially flat versus the prior fiscal year-end and well below the 8,484 employees Zoom reported at its post-pandemic hiring peak.
Dividing fiscal 2026 revenue ($4,868.8 million) by that headcount (7,438) gives approximately $654,650 in revenue per employee — an Axis Intelligence Research calculation, not a figure Zoom itself discloses. For a subscription software company at Zoom’s scale, that’s a lean ratio, and it’s the practical explanation for how the company posted 570 basis points of GAAP operating margin expansion in a year when revenue grew only 4.4%: the leverage isn’t coming from selling more per customer at the same cost structure, it’s coming from serving a larger revenue base with essentially the same number of people.
International revenue exposure is meaningful context here: revenue from outside the Americas (APAC and EMEA combined) made up 27.9% of Zoom’s total fiscal 2026 revenue, according to the 10-K, while the workforce is now majority-international by headcount — a split worth watching if trade or currency conditions shift, since Zoom already flagged constant-currency drag of roughly 20 basis points on fiscal 2026 revenue growth.
What Happened to Zoom’s “300 Million Daily Users” Number?
Most stats pages still repeat a figure — 300 million daily (active) users or participants — that traces back to a Zoom blog post from April 2020, during the earliest weeks of pandemic-driven adoption. Zoom has not published an updated, methodologically comparable daily-user or daily-participant figure since. The most recent officially disclosed usage figure of that kind was 350 million daily meeting participants in December 2020, and Zoom stopped updating it after that.
Axis Intelligence Research is not publishing a current daily-user or daily-participant estimate for Zoom, because no primary-sourced, dated figure exists for fiscal 2026. Any article citing “300 million daily active users” as a 2026 statistic is either recycling the 2020 figure or citing an unnamed secondary estimate — a pattern worth flagging given how often that number gets repeated as current. What Zoom does disclose now, and repeats every quarter, are dollar-denominated and customer-count metrics: revenue, customer counts above $100,000 in trailing-12-month revenue, and net dollar expansion — all of which appear in the tables above with their own as-of dates.
Zoom’s $100K+ Customers and the FTC Consent Order
Two data points bookend the story of Zoom’s shift from a pandemic-era consumer phenomenon to an enterprise software vendor with regulatory scar tissue.
On the growth side: Zoom had 4,468 customers contributing more than $100,000 in trailing-12-month revenue as of January 31, 2026, up 9.3% year over year, rising to 4,534 (up 8.2% year over year) by April 30, 2026. This cohort is the clearest quantitative evidence of the Enterprise-AI Growth Premium at the account level — it’s growing roughly twice as fast as total revenue.
On the regulatory side: the Federal Trade Commission finalized a consent order against Zoom on January 19, 2021, by a 3-2 commission vote, following a complaint that Zoom had misrepresented its meetings as offering “end-to-end, 256-bit encryption” when the company in fact retained the cryptographic keys and, in some cases, used a lower level of encryption. The order — which runs for 20 years from its original November 2020 announcement — requires Zoom to maintain a documented security program, review software updates for security flaws before release, and obtain independent third-party assessments of its security program every two years, with FTC notification required if Zoom experiences a data breach. That order remains active today and outlasts most product cycles Zoom has shipped since.
Methodology
Axis Intelligence Research built this article’s fact table from Zoom Communications’ own primary-source disclosures: the company’s Form 10-K for fiscal year 2026 (filed with the SEC on February 27, 2026), its Q4 and full-year fiscal 2026 earnings release (February 25, 2026), and its Q1 fiscal 2027 earnings release (May 21, 2026), cross-checked against Federal Trade Commission press releases and the underlying consent order documentation for regulatory facts. Every quantitative claim in this article is matched to a row in the accompanying CSV, which functions as this article’s fact table.
Two figures in this article — the Enterprise-AI Growth Premium (EAGP) and revenue per employee — are Axis Intelligence Research calculations, not figures Zoom discloses directly. Both are built exclusively from inputs Zoom itself reported (segment revenue growth rates for EAGP; total revenue and headcount for revenue per employee), and both formulas are disclosed inline above and in the CSV’s method_note column so the calculation can be reproduced from Zoom’s own filings. Scope: this article covers Zoom Communications, Inc. (NASDAQ: ZM) at the consolidated company level; it does not break out Zoom Phone, Zoom Contact Center, or Workvivo revenue individually, because Zoom does not disclose product-level revenue in its filings. Figures that Zoom does not currently disclose in a dated, methodologically comparable form — daily active users, total AI Companion seats, market share — are addressed directly above rather than filled with a secondary-source estimate.
About This Dataset
This dataset compiles 54 primary-sourced and Axis-calculated data points on Zoom Communications’ financial performance, workforce, product footprint, and regulatory status, covering fiscal years 2026 and 2027-to-date (through Q1 FY2027, ended April 30, 2026). Every row carries its source organization, source document, retrieval date, and — for Axis-calculated figures — a full method note. License: CC BY 4.0. Suggested citation appears below. This page will be revised when Zoom reports Q2 FY2027 results on August 25, 2026, or sooner if a material correction is needed; see the review trigger below.
Citation
APA: Axis Intelligence Research. (2026). Zoom Statistics 2026: Revenue, Enterprise Growth, AI Companion Adoption & Workforce Data. Axis Intelligence Research. https://axis-intelligence.com/zoom-statistics/
MLA: Axis Intelligence Research. “Zoom Statistics 2026: Revenue, Enterprise Growth, AI Companion Adoption & Workforce Data.” Axis Intelligence Research, 2026, axis-intelligence.com/zoom-statistics/.
Chicago: Axis Intelligence Research. “Zoom Statistics 2026: Revenue, Enterprise Growth, AI Companion Adoption & Workforce Data.” Axis Intelligence Research. Accessed 2026. https://axis-intelligence.com/zoom-statistics/.
Last updated: August 21, 2026.
FAQ
Is Zoom’s Online (self-serve) business shrinking?
No, but it’s nearly flat. Online revenue grew 1.2% in fiscal 2026 and 2.8% in Q1 fiscal 2027, versus Enterprise growth of 6.5% and 7.2% over the same periods. Online average monthly churn also edged up from 2.9% to 3.0% between those two periods.
What is Zoom’s net dollar expansion rate, and is it above 100%?
Zoom’s trailing-12-month net dollar expansion rate for Enterprise customers was 99% as of Q1 FY2027, up from 98% a year earlier. A rate below 100% means existing Enterprise accounts, in aggregate, generated slightly less revenue than they did a year prior, even after including upsells — new-logo growth, not expansion, is doing more of the work.
What is the Enterprise-AI Growth Premium (EAGP) and why does it matter?
EAGP is an Axis Intelligence Research metric equal to Zoom’s Enterprise revenue growth rate minus its Online revenue growth rate, in percentage points. It isolates how much faster Zoom’s sales-assisted, AI-feature-heavy segment is growing relative to its self-serve segment. It has held between 4.4 and 5.3 points for three straight reporting periods.
Does Zoom still report how many people use it daily?
Not in a current, methodologically comparable way. The commonly cited “300 million daily active users” figure originates from an April 2020 Zoom blog post; the last dated figure of that kind Zoom published was 350 million daily meeting participants in December 2020. No updated figure has been issued since.
Is Zoom profitable?
Yes. GAAP net income for fiscal 2026 was $1,900.1 million, GAAP operating margin was 23.1% (up 570 basis points year over year), and free cash flow was $1,924.1 million.
How many employees does Zoom have, and is headcount growing?
7,438 full-time employees as of January 31, 2026 — essentially flat year over year and below Zoom’s post-pandemic peak of 8,484 employees. International staff (3,981) now outnumber U.S. staff (3,457).
What percentage of Zoom’s revenue comes from outside the Americas?
27.9% of fiscal 2026 revenue came from APAC and EMEA combined, per Zoom’s Form 10-K.
Is Zoom still under an FTC consent order?
Yes. The FTC finalized a 20-year consent order on January 19, 2021, following allegations that Zoom misrepresented its encryption. The order requires ongoing security-program documentation and biennial independent assessments, and remains active.
Does Zoom disclose how many people use AI Companion?
Not as a total seat count. Zoom has disclosed that AI Companion paid users grew 184% year over year through Q1 FY2027, and that My Notes reached 1.5 million licensed users within four months of launch — growth-rate and feature-level disclosures, not a platform-wide total.
How much revenue does Zoom generate per employee?
Approximately $654,650 in fiscal 2026, an Axis Intelligence Research calculation dividing Zoom’s reported total revenue ($4,868.8 million) by its reported headcount (7,438), both as of January 31, 2026.